Often, the goal of sending LinkedIn follow-up messages is to receive a reply from the recipient. Once the reply is received, you want to customize the message based on the response. Therefore, We-Connect stops the automated message sequence once it detects a reply, allowing you to respond manually.

However, if you have received a reply that is not influential to your campaign (a thumbs up or smiley face, for example), you may not want to pause the campaign at all.

Contacts will also use LinkedIn's 'Smart replies,' which suggest three replies relevant to your conversation. Based on AI, LinkedIn's algorithms recommend typical responses for you to send on the spot. This feature of LinkedIn is a great time saver but can lead to inauthentic engagement.

In all situations where you receive an unclear response, you now have the option to resume the sequence in We-Connect.

Here is how:

Step 1: Click the campaign name from the campaign manager.

Step 2: Click the Inbox tab

Step 3: Select a contact that has replied and click 'Resume sequence.'

If you have any other questions about resuming or pausing a sequence on We-Connect, reach out to our support team using the blue icon in the bottom right corner of our website or app. We're always happy to help!