We-Connect can pull your LinkedIn conversations into your We-Connect inbox so you can read and reply without switching tools. You control how much of your inbox syncs, and you can change this at any time.
The two sync options
Wherever you set it, you have the same two choices under "Conversation to sync."
Campaign conversations only syncs replies from leads you contact through a We-Connect campaign. Conversations outside your campaigns stay in LinkedIn and do not appear in your We-Connect inbox. This is the default.
All inbox messages syncs your entire LinkedIn inbox, including conversations that started outside We-Connect campaigns.
Where you'll find this setting
You can choose your sync option in two places.
When you connect a LinkedIn account. During setup, on the "Configure account settings" step, you'll find "Conversations to sync" below your location and IP settings. Pick your option and click Continue.
When you edit a connected account. Go to Channels, then LinkedIn Accounts. Open the account and select Edit. Scroll to "Conversation to sync," choose your option, and click Update.
Choosing All inbox messages at connection vs. later
The moment you choose matters for your older messages.
If you select All inbox messages when you first connect your account, We-Connect captures the fullest history available.
If you switch to All inbox messages later, from the Edit screen, every new conversation still syncs in full, but We-Connect can only bring in a limited portion of your older history, not your complete message archive. This is a limitation of syncing an inbox after an account is already connected. Your recent and ongoing conversations are unaffected.
To get the most complete history, choose All inbox messages during initial account setup rather than switching to it afterward.
Frequently asked questions
Why can't I see all my old messages after switching?
Once an account is connected, We-Connect can only retrieve a limited set of older conversation threads. This applies when you switch on the Edit screen. New messages are not affected and will sync in full.
Can I change this setting more than once?
Yes. You can update your sync preference at any time from the Edit LinkedIn Account screen.