Learn how to create a CNAME DNS record with your domain provider to get in-depth tracking information.
To ensure that your tracking links are completely functional, you must create a CNAME DNS record for each link.
Note: This process will look different depending on the website provider you use. Here are some guides on how to do it using major providers: Siteground, GoDaddy, Bluehost, A2 Hosting, DreamHost, and Hostinger.
To configure a CNAME DNS record with your provider:
1. Log in to your domain provider.
2. Locate the domain for which you want to create a custom tracking link. If you have only one domain, skip this step.
3. Go to manage/edit DNS records for that domain.
4. Create a new DNS record by Adding a new CNAME record with the type, host, and value information provided below.
Note: Each tracking link is assigned a different hostname and value. Make sure your link includes the correct value for it to function properly. You can also find this under the domain tracking button in your email settings.
Type: CNAME
Host (unsubscribe): hostname
Host (open tracking): open
Host (click tracking): click
Value (unsubscribe tracking): 1.wcunsubs.com
Value (open tracking): 1.wcopen.com
Value (click tracking): 1.wcclick.com
5. Save the DNS record in your domain provider.
6. To check that your DNS record is set up properly, type the hostname and URL into my toolbox. For example, to check if your unsubscribe link is working, type hostname.We-Connect.io into the chatbox.
7. Once completed, confirm your CNAME DNS record on We-Connect following the instructions below.
To add a custom CNAME DNS record to We-Connect:
Step 1: Navigate to 'Email Settings' in the settings menu.
Step 2: Click the “custom domain” button.
Step 3: Enter a tracking link and your CNAME DNS record into the popup.
Step 4: Review your DNS is set up correctly and click 'Add.'
Your email domain and CNAME DNS record should now be properly set up for optimized email deliverability and tracking.
If you have any additional questions, don't hesitate to contact our support team. We're always happy to help.