Credits power Email Enrichment in We-Connect. You can check your balance and buy more at any time, either from the quick menu on any page or from the dedicated Credits page in your billing settings.
What credits are used for
Credits are spent on Email Enrichment, and only when a valid business email is found. The rate is simple: 1 credit for each valid email. If no valid email is found, you are not charged. Your plan includes a starting allotment of credits, and you can top up whenever you need more.
Two ways to buy credits
From any page (quick)
Click the + icon in the top navigation bar, then select Buy credits. The menu shows how many credits you have left, so you can check your balance from anywhere without leaving the page you are on. Selecting Buy credits opens the Buy credits window.
From the Billing section (full details)
Go to Settings > My Workspace > Billing, then open the Credits tab. This is your dedicated credits page, where you can buy credits, see a full breakdown of your balance, and download past invoices.
Choosing a credit amount
In the Buy credits window, pick one of the preset amounts or enter your own:
Credits | Price |
1,000 | $50 |
2,000 | $100 |
5,000 | $250 |
10,000 | $500 |
20,000 | $1,000 |
30,000 | $1,500 |
50,000 | $1,625 (Save 35%) |
100,000 | $3,250 (Save 35%) |
Larger bundles come with a volume discount, so the more credits you buy at once, the less you pay per credit. You can also enter a custom amount between 1,000 and 100,000 credits.
Once you have chosen an amount, the total updates at the bottom of the window. Click Continue to payment to complete your purchase.
The amounts and prices shown in the Buy credits window are always current, so check there for the latest pricing.
Checking your credit balance
The Credits tab in Billing shows your current balance along with a full breakdown:
Free credits: credits included with your plan
Purchased credits: credits you have bought
Used credits: credits spent so far
Balance: credits available to use now
Your remaining balance also appears in the + menu on every page, so you can keep an eye on it as you work.
Downloading invoices
Every credit purchase is listed in the Invoice history table at the bottom of the Credits page, with its ID, date, and amount. Click Download invoice on any row to save a copy for your records.
Good to know
Credits never expire while your subscription is active.
Credits are non-refundable. There is no cash back on your balance.
Bad enriched email? If an enriched email turns out to be invalid, those credits are replaced one-to-one, as set out in our Terms of Use.
Frequently asked questions
Where can I buy credits? Two places: the + menu in the top bar on any page, or the Credits tab under Settings > Billing. Both open the same Buy credits window.
Do my credits expire? No. Credits stay available as long as your subscription is active.
Can I get a refund on credits I bought? Credits are non-refundable and there is no cash back on your balance. If an enriched email is invalid, those specific credits are replaced one-to-one per our Terms of Use.
Is there a discount for buying in bulk? Yes. Larger credit bundles include a volume discount, so your cost per credit drops as the amount goes up.
How do I see how many credits I have left? Your balance shows in the + menu on every page, and in full detail on the Credits tab under Settings > Billing.
Where do I find my receipts? Open the Credits tab under Settings > Billing and use the Invoice history table to download any past invoice.