We Connect allows users on the Professional plan to connect and manage multiple email accounts per plan seat. This feature helps you organize outreach, send campaigns from different sender addresses, and control deliverability settings for each mailbox independently.
In This Article you will learn:
Benefits of Multiple Email Accounts
How to Add and Manage Email Accounts
Assigning Mailboxes to Campaigns
Configuring Email Settings Per Mailbox
Sending Limits and Safety Controls
Best Practices
Common Use Cases
Benefits of Multiple Email Accounts
Connecting multiple email accounts provides several advantages:
Brand Separation: Send campaigns from different sender addresses to maintain distinct brand identities or separate client communications.
Team Organization: Assign specific mailboxes to different team members or departments for better accountability and tracking.
Custom Configuration: Apply different sending limits, tracking domains, and deliverability settings per mailbox based on your specific needs.
Scalability: Increase your email outreach capacity while maintaining control and visibility across all accounts.
Each connected email account operates independently with its own configuration and sending capacity.
How to Add and Manage Email Accounts
Adding a New Mailbox
To connect a new email account:
Navigate to Settings from the left sidebar
Click on the Mailboxes section
Click Add New to begin the connection process
Choose your email provider and follow the authentication steps
Supported Email Providers
We Connect supports the following email providers: • Gmail (via OAuth) • Outlook/Microsoft 365 (via OAuth) • Other providers using IMAP and SMTP credentials
Once connected, the mailbox will appear in your workspace and become available for use in campaigns.
Removing a Mailbox
You can disconnect a mailbox at any time from the Mailboxes section. Removing a mailbox will: • Stop all email sending from that address • Preserve historical campaign data • Not affect LinkedIn campaigns or other connected mailboxes
Assigning Mailboxes to Campaigns
Mailboxes are assigned at the campaign level, ensuring consistent sender identity throughout the campaign flow.
How to Assign a Mailbox
When creating or editing a campaign:
Open your campaign
Go to the Campaign Details section
Select your preferred email mailbox from the dropdown
Important: All email steps within the campaign will automatically use the selected mailbox. This prevents sender mixing and maintains a professional, consistent outreach experience.
Configuring Email Settings Per Mailbox
Each email account has independent configuration settings, allowing you to tailor deliverability and compliance rules per mailbox.
Accessing Mailbox Settings
Go to Settings > Email Settings
Select the email address you want to configure
Adjust settings using the tabs or selectors for that specific mailbox
Available Settings Per Mailbox
Unsubscribe Management • Custom unsubscribe link and text • Compliance with email marketing regulations
Tracking Settings • Open tracking links • Click tracking links • Custom tracking domain configuration
Email Behavior • BCC settings for message copies • Custom email signature • Exclusion rules for specific email addresses or domains
Sending Limits • Daily and weekly sending thresholds • Per-contact frequency caps
Note: Changes made to one mailbox do not affect others. This is particularly useful when different inboxes require different deliverability or compliance rules.
Custom Tracking Domains for Better Deliverability
For each mailbox, you can configure a custom tracking domain for opens, clicks, and unsubscribe links. Using a custom domain that matches your email domain can: • Improve email deliverability rates • Reduce spam filtering • Increase recipient trust
If multiple mailboxes share the same sending domain, you can use the same tracking domain across them or configure different ones based on your specific needs.
Sending Limits and Safety Controls
We Connect provides granular controls to protect your email reputation and prevent over-sending. Each mailbox can be configured with different limits based on usage patterns.
Available Limit Controls
Maximum emails per contact per day: Prevents overwhelming individual recipients with multiple messages in a single day
Maximum emails per contact per week: Ensures sustainable contact frequency over longer periods
Maximum emails per mailbox per day: Controls total sending volume from each mailbox to maintain sender reputation
Why Limits Matter
Setting appropriate limits helps you: • Maintain high deliverability rates • Avoid spam folder placement • Protect your domain reputation • Stay compliant with email service provider policies
Tip: You can set different limits for each mailbox depending on how actively it's used and its reputation history.
Best Practices
Follow these recommendations to get the most out of multiple email accounts:
1. One Mailbox Per Campaign Keep sender identity consistent throughout each campaign. Mixing mailboxes within a single campaign can confuse recipients and harm deliverability.
2. Configure Settings Individually Take time to set up each mailbox according to its intended use. Different campaigns may require different tracking, signature, or compliance settings.
3. Start Conservative with New Inboxes When adding a new mailbox, begin with lower sending limits and gradually increase them as the inbox builds its sending reputation. This warm-up period typically takes 2-4 weeks.
4. Monitor Replies in the Source Mailbox While We Connect tracks campaign responses, remember to check your connected email accounts directly for full conversation threads and potential out-of-campaign replies.
5. Use Custom Tracking Domains Set up custom tracking domains that match your email domains to maximize deliverability and maintain brand consistency in all links.
6. Regularly Review Performance Compare performance across different mailboxes to identify which configurations work best for your audience and adjust settings accordingly.
Common Use Cases
Agency Managing Multiple Clients Connect separate mailboxes for each client to maintain brand separation and ensure client-specific configurations. Each client's campaigns use their dedicated mailbox with custom signatures, tracking domains, and compliance settings.
Sales Team with Regional Focus Set up mailboxes for different regions or territories (e.g., [email protected], [email protected]). This allows for localized signatures, territory-specific sending limits, and better response tracking.
Product Line Differentiation Use different mailboxes for different products or services (e.g., [email protected], [email protected]). This enables product-specific messaging, appropriate sending volumes, and clearer performance metrics.
Testing and Optimization Create parallel campaigns from different mailboxes to test sender addresses, signature formats, or tracking configurations. Compare results to optimize your outreach strategy.
Need Help?
If you need assistance connecting email accounts, configuring mailbox settings, or optimizing your multi-mailbox setup, our support team is ready to help. Contact us through the in-app chat for personalized guidance.